Refund Policy

Last updated: July 29, 2026

This Refund Policy explains when and how you can request a refund from INKPLATE TECHNOLOGIES LIMITED. It applies alongside your rights under Nigerian consumer law.

1. Refund eligibility

Physical goods (laptops, networking & smart devices)

You may return an unused item in its original packaging within 7 days of delivery for a refund or exchange, provided it is not damaged by misuse. Faulty or dead-on-arrival items are covered by the manufacturer warranty and may be repaired, replaced, or refunded.

Software & digital licenses

Because license keys are delivered electronically and cannot be "returned", they are refundable only if the key is invalid or fails to activate and we cannot supply a working replacement.

IT services & support

Service engagements may be cancelled for a full refund before work begins. Once work has started, refunds are pro-rated for the portion not yet delivered. Completed services are non-refundable.

2. Non-refundable items

• Successfully activated software licenses and subscriptions.
• Completed IT services and consultations.
• Items damaged through misuse, or returned without original packaging/accessories after the returns window.

3. How to request a refund

Contact us with your order number and reason for the request by email at inkplate@gadgetsoar.com or on WhatsApp (+234 902 096 8598). Approved refunds are processed within 5–10 business days.

4. Currency

Refunds are issued in the original transaction currency (Nigerian Naira, ₦) to the original payment method, in line with Central Bank of Nigeria (CBN) requirements.

5. Questions / contact

INKPLATE TECHNOLOGIES LIMITED (RC: [RC number — to be added])
5 Hawley Street, Yaba, Lagos Mainland, Lagos State, Nigeria
Email: inkplate@gadgetsoar.com